In November, Coimisiún na Meán, the national media regulator, announced that it would be opening a formal investigation into X’s treatment of content moderation decision appeals – its first formal investigation under the EU’s new Digital Services Act (DSA). The national media regulator was concerned about whether users can appeal when X decides not to remove content they think violates the platform’s terms of service. Article 20 of the DSA specifies that online platforms must provide users with an effective internal complaint-handling system. It notified Elon Musk and the US-based X Holdings Corp of the investigation, in addition to X…

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