“One time, somebody dropped a circular saw off of a roof and it landed on top of this guy’s Mitsubishi and sawed through the top of his car,” recounted Morgan Pierce of a recent customer relations experience. “That’s what happens when you’re in business, and people are people.” The owner “is still a really good referrer,” she continued. “He got a quote from Mitsubishi. He sent me the quote. I paid the bill. He got his car fixed. He still refers customers our way, and that’s how you have to do business.”  This is all in a day’s work for…

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