Last summer, the National Shared Services Office (NSSO), which handles billions of euro in payments and pension services for public servants, found itself in the spotlight. The office’s name was plastered across headlines in broadsheets and tabloids alike as the Minister for Public Expenditure Jack Chambers ordered a forensic audit into processes at the agency.  “Serious and systemic operational issues”, as Chambers put it, had led to pay and pensions overpayments impacting thousands of civil servants. Forty former ministers and 34 current ministers and senior officials were also impacted by the pensions blunder.  Just as the NSSO was dealing with…

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