“Agentic AI now gives organisations the capability to solve more complex problems where the prize is bigger than simply dealing with the technology that aids individual personal productivity.”
All organisations are experimenting with GenAI - or at least they should be. But already the conversation is starting to move on to Agentic AI. But what is it? How can you implement it? And what will it do to your bottom line?
In this episode of The Tech Agenda, David Lee, the Chief Technology Officer with PwC Ireland, talks to Ian Kehoe about the opportunities and pitfalls of Agentic AI. In a wide-ranging interview, he outlines how Agentic AI could transform workflows—but only for those willing to rethink governance, upskilling, and risk.
Lee argues that the most powerful applications of AI go beyond efficiency, toward revenue growth and innovation. From improving radiology outcomes to predicting customer complaints before they arise, Lee explains how the real value lies in redesigning processes, not just digitising them. For organisations to succeed, Lee says, hands-on experience is essential. His message is clear: start small, build understanding, and think ambitiously.
The Tech Agenda podcast series is sponsored by PwC Ireland.
