“The most critical part of any transformation programme is keeping your people on board and making sure they’re adopting the new ways of working”
AI and data are transforming the customer experience at an unprecedented pace, forcing businesses to rethink how they engage with customers. But how can companies harness these technologies effectively? In this podcast, produced in association with EY Ireland, we explore the strategies, challenges, and opportunities of customer transformation. Three EY partners share their insights with Ian Kehoe on the role of AI, data, and technology in driving competitive advantage — and what businesses must do to stay ahead.
This podcast has been produced in assocition with EY.
