I had an interesting chat with a fellow recruitment owner recently. Their top biller, by some distance, made them a lot of money. Happy days!  However, this came at a price. This individual, buoyed by their sales performance, began to take advantage. Their administration could have been better. In fact, they thought it beneath them; they came and went as they pleased, and their behaviour became less aligned with the expectations of the business. Not only that, their colleagues felt that my friend cut this person much more slack than anyone else in their company. The company’s culture was being…

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