Recently, I have come across two companies that have introduced frictionless recruitment processes, The Body Shop retail chain and Ogilvy, the advertising giant. On Matt Alder’s excellent podcast, Recruiting Future, Matt interviewed Nykeba King, the global head of inclusion and belonging for The Body Shop. Here is what I picked up along the way. Open hiring The Body Shop has a mix of entry-level roles as a retail chain, from working in the warehouse to in-store shop assistants. King introduced a new way of recruitment with no screening criteria. There are no minimum educational requirements and no reference checks. To…

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