I first encountered James Timpson on the “Ways to Change the World” podcast. Timpson is the CEO of the retail group Timpson and the great-great-grandson of the founder, William Timpson. Timpson employs 3,400 people across Ireland and the UK and has more than 1,300 stores and 110 franchises. William Timpson opened his first shoe repair shop in Manchester in 1865, and the business now provides several services, including key cutting, engraving, dry cleaning and watch repairs. What is fascinating about James Timpson is his evangelical belief in what he calls “Upside Down Management,” the cornerstone of how Timpson runs its…

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