If someone’s social media account disappears overnight, there’s usually no phone number to call, no office to walk into and file a complaint, and no obvious route to appeal. For most users, what often appears as arbitrary decisions can affect their reputations, personal lives, and income, caught up in the modern landscape of lives – and livelihoods – lived online. An EU out-of-court dispute system, created under the Digital Services Act, is supposed to change all this. The landmark legislation was introduced as a panacea of sorts to an emerging toxic blend of harmful content across various social media platforms.…

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