At 4.30 pm on Wednesday, staff at XS Direct, the motor insurance agent and brokerage, were summoned to a virtual town hall meeting. Most feared the worst. After all, just a year before, some 20 per cent of the of their colleagues departed following a voluntary redundancy package that saw headcount fall by around 22 people. There had been other changes too. Office space had been reduced. Plus, to deal with losses on old claims, prices had been increased over the past 24 months. This made sense, but it also reduced business. Total premiums written by the Dublin based business…

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