I have written in these pages before about the Netflix story and the book “That Will NEVER Work” by Netflix co-founder Marc Randolph. My friend Caroline Reidy from The HR Suite recommended the book “Powerful” by Patty McCord, who spent 14 years as chief talent officer with Netflix. It was quite the read. To set the scene, McCord is a business partnering HR professional. Her role was to make Netflix better, not to build a fiefdom for herself. Netflix was post its start-up phase and scaling exponentially when she joined, so McCord was developing and implementing processes as she went…

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