The industry he was working in was booming globally. And the company that he was managing director of had swelled its ranks to 7,000 staff before being acquired in a $150 million deal. However, by 2019, Aidan O’Shea was increasingly downbeat about the future of the conventional outsourcing model. He knew the business process management (BPO) industry from the inside out. He had been a director of Abtran, before moving to Voxpro, serving as managing director of the Cork-based outsourcing giant between 2014 and 2019. Founded by Linda and Dan Kiely, Voxpro was fully acquired in 2019 by Canadian telco…

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