Last week my colleague and I were left waiting 27 minutes in a reception area for a scheduled meeting to begin. I was on time – with a few minutes to spare, as usual. With every passing minute my blood slowly but very surely reached boiling point and all the while my resolve not to engage with this Company was strengthening. When we entered the room it became clear that there had been a pre-meeting to discuss our meeting which, although it changed the dynamic entirely giving us a greater level of confidence and control, my first impression had made…

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